Help Center

How to use Rayyan’s Help Center

Rayyan’s Help Center organizes knowledge, supports your efficiency, and keeps your productivity intact. We want to ensure that you readily receive all your answers without having to wait for most common queries, especially if you’re new to Rayyan.

Given our support of more than 300,000 researchers, it can take longer for our support to reply to queries. To address this, Rayyan offers VIP Support, live trainings and additional features as a service with paid memberships. 

Our Help Center is always available to provide one-stop access to How-to articles, FAQs, guides and a community forum. Here is a list of the various tasks that can be accomplished with the Help Center:

1)    Rayyan’s Help Center Search Bar

When working on Literature Reviews or Systematic Reviews, you might have a question and find yourself in need of help. All you need to do is visit the Help Center, type your query and follow the video tutorials, guides, articles and relevant community discussions. 

Type your query in the Search Bar

2)    How-to Articles

The Help Center contains a vast and growing library of How-to articles to help you with everyday tasks and even uncommon issues that may arise.

We collated all our responses into How-to articles to benefit our users

You can either type a query or click on the box that says “How-To”.

It will take you to more information on a Quick Start to creating a review on Rayyan, Tips and TricksTeams GuidePICO FiltersMobile App Guide and more.

Quick Start to creating a review on Rayyan, Tips and Tricks, Teams Guide, PICO Filters, and Mobile App Guide on Help Center

3)    FAQs

We have allocated a separate section as Frequently Asked Questions (FAQs), for more technical queries. Here you can find FAQs for using RayyanImporting from/Exporting to third-party softwareAccount ManagementDuplicate DetectionRating System and more!


4)    Community

If you’re unable to find what you’re looking for in the Help Center, you can check the community forum to see if there are existing conversations that you can follow.

Here are two ways you can look up the topics that are already under conversation in the Community:

  • Type a keyword in the Search Bar and press enter >> Various types of articles will show up >> Select “Community” from the menu on the left-hand side >> You can then select if you want to read All Topics, Rayyan Community Topics or Rayyan Product and Feature Suggestions.
Rayyan Community Topics
  • Go Directly to Community and either scroll through all the available topics, look up Rayyan Community Topics or Rayyan Product and Feature Suggestions.

If you still can’t find your topic of interest, add a New Post! 

Rayyan Community Topics or Rayyan Product and Feature Suggestions
  • Click on New Post in the Community section, add your Title and Details, select under which topic will your topic fall and hit submit.
New Post in the Community section

5)    Submit a Request

And, last but not the least, you can submit a support request on the Help Center by selecting the “Submit a Request” button, which can be found at the right-hand top corner. Add a subject line, mention the query as much detail in possible so that it’s easy for us to understand the request clearly, attach any documents that will support your request and click submit.

Submit a Request in Rayyan Help Center

Please note, that standard support for free users will usually take 14-days. In order to receive a faster response, you can upgrade your membership to Professional or Teams and enjoy VIP support, live trainings and additional features to maximize your productivity.

Your support will also help us invest in new features and capabilities for Rayyan helping researchers everywhere unlock the societal benefits of accelerated scientific and medical findings around the world!

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One thought on “How to use Rayyan’s Help Center

  1. Reem Khlaif says:

    That was really useful, thanks!

Comments are closed.