Rayyan’s Help Center organizes knowledge, supports your efficiency, and keeps your productivity intact. We want to ensure that you readily receive all your answers without having to wait for most common queries, especially if you’re new to Rayyan.
Given our support of more than 300,000 researchers, it can take longer for our support to reply to queries. To address this, Rayyan offers VIP Support, live trainings and additional features as a service with paid memberships.
Our Help Center is always available to provide one-stop access to How-to articles, FAQs, guides and a community forum. Here is a list of the various tasks that can be accomplished with the Help Center:
1) Rayyan’s Help Center Search Bar
When working on Literature Reviews or Systematic Reviews, you might have a question and find yourself in need of help. All you need to do is visit the Help Center, type your query and follow the video tutorials, guides, articles and relevant community discussions.
2) How-to Articles
The Help Center contains a vast and growing library of How-to articles to help you with everyday tasks and even uncommon issues that may arise.
You can either type a query or click on the box that says “How-To”.
We have allocated a separate section as Frequently Asked Questions (FAQs), for more technical queries. Here you can find FAQs for using Rayyan, Importing from/Exporting to third-party software, Account Management, Duplicate Detection, Rating System and more!
If you’re unable to find what you’re looking for in the Help Center, you can check the community forum to see if there are existing conversations that you can follow.
Here are two ways you can look up the topics that are already under conversation in the Community:
- Type a keyword in the Search Bar and press enter >> Various types of articles will show up >> Select “Community” from the menu on the left-hand side >> You can then select if you want to read All Topics, Rayyan Community Topics or Rayyan Product and Feature Suggestions.
- Go Directly to Community and either scroll through all the available topics, look up Rayyan Community Topics or Rayyan Product and Feature Suggestions.
If you still can’t find your topic of interest, add a New Post!
- Click on New Post in the Community section, add your Title and Details, select under which topic will your topic fall and hit submit.
5) Submit a Request
And, last but not the least, you can submit a support request on the Help Center by selecting the “Submit a Request” button, which can be found at the right-hand top corner. Add a subject line, mention the query as much detail in possible so that it’s easy for us to understand the request clearly, attach any documents that will support your request and click submit.
Please note, that standard support for free users will usually take 14-days. In order to receive a faster response, you can upgrade your membership to Professional or Teams and enjoy VIP support, live trainings and additional features to maximize your productivity.
Your support will also help us invest in new features and capabilities for Rayyan helping researchers everywhere unlock the societal benefits of accelerated scientific and medical findings around the world!